Shipping policy

We do ship internationally!

Singaporean, Malaysian & Australian's costumers can order straight from the website. Items in your order that are designated for shipment to countries outside Indonesia may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

ORDER STATUS
Once we've received your payment, we will processed it as soon as possible and its status will changed into "Processed". After all the quality control is done, we will send your goods, and its status will changed into "Shipped". You can check your Order Status by logging in into your account.

We will send you a tracking number to the email address provided on your order. If for some reason you don't receive this notification, please check your spam folder before contacting EMAIL

SHIPPING SCHEDULE
Orders will be carefully prepared and dispatched within 1 working day after payment confirmation.

Any orders placed over the weekend or on holidays will be processed on the following business day. 

PLEASE NOTE: We are unable to ship your order if any problems regarding the payment occurred.

SHIPPING DURATION
Please allow 1 - 5 working days for domestic shipping (Indonesia) and 4-7 days for International deliveries, depending on the destination. More distant cities might require longer shipping time.
For express option, you might find your package get delayed, 1-2 working days.

SHIPPING FEE
We use J&T for domestic shipping partner. Please refer to https://www.jet.co.id/ for domestic rates. 
Shipping fees will be charged based on the weight of the order. If the accumulated weight exceeds 1 (one) kg, another kg will be added to shipping fees.

SHIPPING RULES & RESTRICTIONS
We are not responsible in risk of loss of the merchandise after delivery has been confirmed.

Orders may be delayed by factors outside of our control.

PLEASE NOTE: LUCEVERA is not responsible for any delays and/or damage caused in-transit by the postal service, or courier agencies, or because no recipient at the intended address, incomplete address, or misspelled address. It is customer’s duty to make sure that all details (address) are correct and complete.

TRACKING YOUR ORDER
Once your order has been shipped, you will receive an email with your tracking information. You can track your order by logging into your account and viewing your order history

For domestic shipping, please check https://www.jet.co.id/ to track your order when you have your tracking code. 

IT IS THE RESPONSIBILITY OF THE CUSTOMER TO TRACK THEIR PACKAGE AND MONITOR ITS STATUS.